New Normal Consulting | Developing an Operating Model
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Developing an Operating Model

Developing an Operating Model

Too often, we at New Normal Consulting hear business leaders say they are more “action oriented”, and that they don’t have time for meetings, reports, or too much structure. “We move fast and get things done!” And more often than not, these same business leaders are the ones grumbling about poor team performance, lost sales, or a failing company.

We also love to move fast and light. Years of foot travel above treeline have informed our preferences too. But we would also point out those who are most successful at their craft — business leaders, artists, musicians, athletes, entrepreneurs — rely on fundamentals executed efficiently and drawn from years of experience. You can’t paint outside the lines if you don’t know where the lines are. Which is why even in our small New Normal Consulting  firm, we use an operating model daily.

And, too be sure, with larger, more complicated teams, especially when they are geographically dispersed, a solid operating model is essential.

We suggest that any organization poised to move quickly, compete and adapt needs at least a basic operating model as part of its architecture.

What is an operating model?

This is the set of tools used to manage our organization, keep good records, track progress on key initiatives and keep our teams in close communication so that we operate as a single entity. Those tools include:

  • A well-written, detailed strategic plan that covers a long-term vision and plans for the organization.
  • Solid project plans to cover activities that have a distinct beginning and end.
  • Regularly scheduled meetings of functional and executive teams that include the right people attending the right meetings
  • Meeting agenda to make efficient use of the teams’ time.
  • Simple and concise minutes that follow meetings.
  • “Dashboard” styled reports issued regularly that keep teams apprised of Key Performance Indicators (KPI’s)
  • Deeper, more detailed reports individual functional teams will use.
  • Shared storage with appropriate access for team members where plans, reports and minutes can be accessed.

Our counsel is that these basic tools and disciplines, properly created and effectively used, will actually save you time versus take more of it.

New Normal Consulting will work with your leaders and managers to establish a simple, cost-effective operating model structure that will pay you dividends for years to come and make your organization more competitive, profitable and efficient.

Please contact us at for more information or to schedule your own Operating Model Development training.

New Normal Consulting

Our mission is to educate, inspire, motivate and guide passion-driven businesses to create indispensable and intimate relationships with core enthusiasts. We are dedicated to helping businesses of all shapes and sizes succeed. We have a singular passion for specialty business: Not as an MBA case study or as a passing curiosity.

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